Privacy Policy

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Effective Date: October 1, 2025

FAACTS Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Who We Are

FAACTS Ltd provides Advocacy, Training, and Professional Social Care Services to Foster Carers and Families across the West Midlands. We support those involved in fostering with tailored guidance, skills development, and service coordination. Our work involves engaging with carers, local authorities, and other professionals within the social care sector.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Details: Name, email address, telephone number.
• Professional Details: Role, experience, training records.
• Service Information: Information you provide when requesting support, training, or referrals.
• Communications: Emails, phone calls, and feedback.
• Technical Data: IP address, browser type, operating system, and usage statistics via cookies (see Section 6).

3. How and Why We Use Your Data

We use your data for the following purposes:

• To provide and manage our advocacy and training services.
• To respond to your enquiries or service requests.
• To communicate updates, bookings, or service-related information.
• To maintain safeguarding and service delivery records.
• To improve our website and user experience.

We will only use your personal data when the law allows us to and for purposes that are necessary and proportionate.

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent: Where you have given clear permission (e.g., signing up for services or email updates).
• Contractual Necessity: Where data processing is required to deliver a service you have requested.
• Legal Obligation: Where we must comply with safeguarding or statutory duties.
• Legitimate Interests: To manage and improve our services in a way that respects your rights and freedoms.

5. Sharing Your Data

We do not sell your data. We may share your personal information with:

• Local authorities, when required for safeguarding or service delivery
• Professional advisors (legal, safeguarding, IT)
• Third-party service providers who help us deliver our services (e.g., secure data hosting)

All third parties are subject to data protection obligations and confidentiality agreements.

6. Cookies and Website Tracking

We use cookies and similar technologies to:

• Operate our website efficiently.
• Analyse website performance and visitor behaviour.
• Enhance your browsing experience.

Cookies are small files placed on your device. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

7. Data Retention

We only retain your personal data for as long as necessary to:

• Fulfil the purposes for which it was collected.
• Comply with legal, regulatory, or safeguarding requirements.

When your data is no longer needed, we will securely delete or anonymise it.

8. Data Security

We take the security of your data seriously. Measures include:

• Secure, encrypted storage
• Password-protected systems and devices.
• Access restricted to authorised personnel.
• Regular reviews of our data handling practices.

9. Your Rights Under the UK GDPR

You have the following rights regarding your personal data:

• Right to Access – You can request a copy of the personal data we hold about you
• Right to Rectification – You can ask us to correct any inaccurate or incomplete data
• Right to Erasure – You can ask us to delete your data (where appropriate)
• Right to Restrict Processing – You can request that we limit how we use your data.
• Right to Object – You can object to our processing based on legitimate interests.
• Right to Data Portability – You can ask us to transfer your data to another organisation.

To exercise any of these rights, please contact us using the details in Section 12. You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

10. International Data Transfers

We do not routinely transfer personal data outside of the UK. If we ever need to do so, we will ensure appropriate safeguards are in place to protect your data (e.g., UK-approved standard contractual clauses).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the last update clearly shown.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact FAACTS Ltd; Email: admin@faacts4fostering.com; Phone: 07305906939; Business Address: 124 City Road, London, EC1V 2NX